# Introduction

**ZuvoChat** is AI-first customer support for scaling teams. It learns your docs,
answers instantly on **website chat** and **email** — with sources — and hands the
hard conversations to your team with the full context attached.

It is the cost-effective alternative to Intercom: the same idea, AI-first support
across chat and email, at a fraction of the price. It starts free, and most teams
are live the same day.

## The idea in one line

Every customer question, answered — by AI that knows your docs.

Your documentation, help center, FAQs and saved replies become your AI agent's
brain. Chat, email and your team are where its answers show up.

## What ZuvoChat does

- **Knowledge repository.** Connect your documentation or help center. The AI
  answers from it, and every answer cites the doc it came from. See
  [Knowledge](/product/knowledge).
- **Website chat.** An embeddable widget: visitors ask, and the AI answers in
  seconds while they are still on the page. See [Website chat](/product/website-chat).
- **Email support.** The same AI reads your support inbox and drafts or sends
  replies from your docs. See [Email support](/product/email-support).
- **Human handoff.** When the AI cannot resolve a conversation, a person gets the
  whole conversation with full context — the customer never repeats themselves.
  See [Human handoff](/product/human-handoff).

Around those four sit the platform's other capabilities: AI-assisted routing,
automation flows, a unified inbox, and analytics. See [Platform](/product/platform).

## How it works

Three steps, none of which involve a sales call or an implementation team:

1. **Connect your docs.** Point ZuvoChat at your documentation, help center or FAQs.
2. **Open your channels.** One script tag on your site for the chat widget, and your
   support inbox connected. Chat and email land in one unified inbox.
3. **AI answers, humans finish.** The AI resolves the repetitive majority instantly.
   Anything it cannot, it routes to your team with the full conversation attached.

More detail: [How it works](/getting-started/how-it-works).

## When the answer is not in your docs

The AI never improvises. If the answer is not in your content, it says so and hands
the conversation to your team instead of making something up.

## Who it is for

Support, sales and marketing teams at scaling companies that want AI answering the
repetitive questions, and their people spending the day on the conversations that
actually need a human.

## What it costs

There is a free plan — $0, no card required. The AI is included on every plan: you
pay only for human seats and scale. Plans and what each includes:
[Plans and pricing](/getting-started/plans-and-pricing), and always the current
prices on the [Pricing page](https://www.zuvochat.com/pricing).

## Where to go next

- [How it works](/getting-started/how-it-works) — the three steps in more detail.
- [Plans and pricing](/getting-started/plans-and-pricing) — Free, Plus and Enterprise.
- [Questions and answers](/help/faq) — the questions teams ask first.
- [Contact](/help/contact) — start free, support, enterprise and volume.