# Knowledge

Write it once. Answer it everywhere. Your help center is the single source of truth
behind every answer. Update a doc once and the AI answers correctly on every
channel, immediately.

- **Connect** docs, help center, FAQs and saved replies.
- **Every reply cites its source** — customers and agents can trust it.
- **"I don't know" routes to a human**, never a guess.

## What the AI answers from

Only your own content. If the answer is not in your docs, the AI says so and hands
off to your team instead of making something up.