# Platform

Small-team simple. Support-org serious.

## AI-assisted routing

Conversations prioritized by customer value, intent and sentiment — automatically.

## Automation flows

Reusable sequences for onboarding, verification and follow-ups, with conditional
branching.

## Unified inbox

Web chat, email, SMS and social in one view. One conversation thread per customer.
SMS and social channels join the same inbox on Enterprise.

## Answers with sources

Every AI reply cites the doc it came from — so customers and agents can trust it.
See [Knowledge](/product/knowledge).

## Human handoff

Seamless escalation with full context. The customer never starts over.
See [Human handoff](/product/human-handoff).

## Actionable analytics

CSAT, response times, conversions and campaign lift — see what support is earning
you.