Questions and answers

How is ZuvoChat different from Intercom?

Same idea — AI-first customer support across chat and email — at a fraction of the price. ZuvoChat starts free, Plus is $25/month for five agents, and deployment takes minutes, not weeks. You also get hands-on support from the team while you set up. A side-by-side look: ZuvoChat vs Intercom.

What does the AI answer from?

Your own content: documentation, help center, FAQs, saved replies. Every answer cites its source. If the answer is not in your docs, the AI says so and hands off to your team instead of making something up.

What happens when the AI cannot help?

The conversation routes to a human agent — prioritized by intent and sentiment — with the full transcript and customer context attached. Customers never repeat themselves.

How long does setup take?

Most teams are live the same day: connect your docs, paste one script tag on your site, and connect your support email. No engineers are required beyond the copy-paste.

Which channels are supported?

Website chat and email on every paid plan; SMS and social channels join the same unified inbox on Enterprise. Everything lands in one place either way.

Is the free plan really free?

Yes — $0, no card required. One agent, one website, 7-day conversation history.