Platform

Small-team simple. Support-org serious.

AI-assisted routing

Conversations prioritized by customer value, intent and sentiment — automatically.

Automation flows

Reusable sequences for onboarding, verification and follow-ups, with conditional branching.

Unified inbox

Web chat, email, SMS and social in one view. One conversation thread per customer. SMS and social channels join the same inbox on Enterprise.

Answers with sources

Every AI reply cites the doc it came from — so customers and agents can trust it. See Knowledge.

Human handoff

Seamless escalation with full context. The customer never starts over. See Human handoff.

Actionable analytics

CSAT, response times, conversions and campaign lift — see what support is earning you.